Terms & Conditions

  • Cancellation: You will be charged 10% of the total price if you cancel after reservation and the total price if you cancel in the 3 days before arrival.
  • How to cancel:You can use the link in the confirmation email to cancel your booking
  • Prepayment: You will be charged a prepayment of 10% of the total price after reservation and the remaining amount in the 3 days before arrival.
  • Taxes and service charges: 15 % GST is included. A City tax is not applicable A Property service charge is not applicable

Please note that reception hours are as follows:
Monday-Friday 8:00 until 18:00
Saturday-Sunday 8:30 until 13:00
Closed on public holidays

Please note that this property has a strict ‘No Party Policy’. Failure to comply with property policies may result in the eviction of guests and the loss of any deposits or payments made.

Please note that when booking for 3 or more rooms different policies and supplements may apply. Please contact the property for further information, using the contact details found on the booking confirmation.

Please inform The Atrium in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.