BOOKING POLICY
- A $25.00 non-refundable booking fee is required to confirm the booking
- Bookings require a valid Visa or Mastercard. We do no accept American Express credit cards
- Full payment will be processed to the credit card provided, within 3 days prior to arrival. Any balance of your booking is due the day of arrival
- Any damages are the financial responsibility of the person making the booking
- Check-in time is from 2:00 pm and check-out is by 10:00 am
- Early check-in and late check-out arrangements must be made in advance, and are dependent on availability
- There is a NO Smoking and NO Electronic Cigarette Policy in place for the whole of the Atrium complex, this includes balconies and carparks
- One secure carpark is available for each apartment booked
There is a strict NO PARTY POLICY, visitors are permitted until 10:00 pm
We hold the right to change our booking and cancellation policies at any time
Reception is open from:
- 8:00 am to 6:00 pm Monday to Friday
- 8:00 am to 12:00 noon Saturday, Sunday & Public Holidays
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CANCELLATION POLICY
- ALL cancellations incur a $25.00 booking fee
- The booking fee is non-refundable
- Free cancellation up to 3 days prior to check-in
- Cancel within 3 days prior to check-in and a cancellation fee of 50% of the total booking value applies
- No shows or cancellation on the day of arrival will incur a charge for the full amount of the booking
- No refund for early departures
SELF-SERVICED APARTMENTS
Our apartments are private individually owned self-serviced apartments. Each apartment has full kitchen facilities, washing machine & dryer. Daily servicing & cleaning is not provided. We only clean and change linen, towels etc after check out if your stay is less than 7 nights. If your stay is more than 7 nights, we can arrange weekly or fortnightly cleaning change linen and towels etc. This will incur an extra fee. Please enquire with reception as to the cost which is dependent on what you require. No smoking or e cigarettes in our apartments including on the balconies. Guests are responsible for their visitors’ behaviour and conduct while on the premises. All visitors have to leave the premises by 10:00pm. We have a strictly no party policy.